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We are proud to offer a return policy on unopened regular shade hair extensions.Please Note that Refund / Exchange Requests must be made within 7 days of Purchase and meet the criteria outlined below: We will refund the purchase amount of the product and not the shipping cost.

Cancel Order

We can cancel the order for you if you contact us( in time after your purchase.

  • Contact our customer service within 7 days of purchase to initiate a returns/exchanges
  • Extensions must be in all of its original packaging & not be removed from the packaging
  • Hair must not have been installed,colored,cut,or altered in any manner.
  • Depending on the situation,we may ask you to send photos of your hair problem

The product must be sent back at your expense. We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.
Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.


1.If you want to return it within 7 days,Please keep the item in original condition,Items have been used or washed is not allowed to return and more.

2.20% restocking fee will be applied for all returned merchandise ,because Myladyhair do not sell refurbished or previously owned products.

3.No Return&Exchange for customized hair.

Return & Exchange Method 2

Step 1

Please contact our Myladyhair services representatives within 7 days of receipt of your hair via mail.

Please indicate the reason you want to exchange or return your hair,please attach any applicable

Step 2

Our customer services representatives will process your return/exchange request within 1-2 business days.(except for holidays and vacations)

After the return/exchange request has been authorized,our customer service will send you a Return&Exchange address to you.

Step 3

Please ship hair back to the address we provide you,please include the order number.You're also responsible for the return shipping charge.

*We DO NOT accept the return packages without our Return Authorization.

*We DO NOT accept the return packages by freight collect.

Please do email us the tracking number to after you have shipped your package